Privacy Policy

At AC Pro Ltd, your privacy matters to us. We only collect the information we need to provide our services, communicate with you effectively, and improve your experience. We’ll never sell your data, and we handle all personal information in line with the UK GDPR and Data Protection Act 2018.

1. Who We Are

AC Pro Ltd (company number 16759109) is a UK-registered business providing air conditioning installation and related services. Our registered office is 9 Park Lane Business Centre, Park Lane, Langham, Colchester, England, CO4 5WR.

You can contact us by email at info@acpro.uk.

2. Information We Collect

We may collect and process the following types of information:

Contact details (name, address, phone number, email) — when you request a quote or contact us.
Technical information (IP address, browser type, device, pages visited) — collected automatically for analytics and site performance.
Payment information — only when you make a purchase or booking (processed securely by our payment partner; we do not store full card details).
Communications — records of messages, forms, or customer service interactions.

3. How We Use Your Information

We use your information to:

Provide and manage our services.
Respond to enquiries and issue quotes.
Process payments and manage installations.
Improve our website, products, and communications.
Comply with legal and regulatory obligations.

We process personal data on lawful bases including contractual necessity, legitimate interest, and consent where applicable.

4. Cookies and Analytics

We use cookies to make our website work and to improve performance.

Some cookies are essential; others are used for analytics or marketing.

You can manage or withdraw consent at any time through our cookie settings banner.

5. Sharing Your Data

We only share your data with:

Service providers that support our operations (e.g., hosting, email, payment processors).
Regulatory bodies if legally required.

All third parties are required to keep your information secure and only process it on our instructions.

6. How Long We Keep Information

We keep personal information only as long as necessary to fulfil the purposes described above or as required by law.

Typically:

Customer records: up to 7 years.
Quote enquiries: up to 12 months unless you request deletion.

7. Your Rights

Under UK data protection law, you have rights to:

Access the personal data we hold about you.
Request correction or deletion.
Object to or restrict certain processing.
Withdraw consent (where applicable).

To exercise these rights, email us at info@acpro.uk.

We’ll respond within one month as required by law.

8. Data Security

We use secure systems and encryption where appropriate to protect your data from unauthorised access, alteration, or disclosure.

All data is stored within the UK or EU and protected under equivalent safeguards.

9. International Transfers

We do not routinely transfer personal data outside the UK or EEA.

If we ever do, we ensure adequate protection in accordance with UK GDPR standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last revised” date.

Last revised: October 2025

11. Contact Us

If you have questions or concerns about this policy, contact:

AC Pro Ltd

Registered in England & Wales No. 16759109

Email: info@acpro.uk

If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.